REFUND POLICY

Shipping

We aim to ship all our subscription boxes within the first week of the given month our customers have subscribed for. You will receive a notification as soon as your order is on the way.

Shipping charges
UK Delivery
We send all of our UK subscriptions out by Royal Mail 48 hour tracked service and the cost is included in the price of the subscription.

European Shipping
All of our European shipments are sent by Royal Mail tracked and signed for service and cost £7.50

USA
Shipments to the USA are sent via a tracked and signed for service and cost £7.50
Depending on the local shipping partner, items usually take around 10-12 days

Canada
Shipments to the Canada are sent via a tracked and signed for service and cost £7.50
Depending on the local shipping partner, items usually take around 10-12 days

Australia
Shipments to the Australia are sent via a tracked and signed for service and cost £7.50
Depending on the local shipping partner, items usually take around 10-15 days

The rest of the world
Orders being shipped to any other countries be sent by a tracked and signed for service and the cost will b calculated during sign up and check out.
Depending on the local shipping partner, items usually take around 10-15 days

 

Refund Policy

Returns
We’re sure that you are going to love the quality of our products and not want to return them. If for any reason you do wish to return an item for an exchange or refund then you can do this with 14 days of receiving the item. Contact us first at info@rydbox.com to discuss what you would like to return.

If 14 days have passed by from the day you received your item then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rydbox.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rydbox.com and send your item to: RYD CC, 46 Dairyground Road Stockport GB SK7 2QW.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: RYD CC, 46 Dairyground Road, Bramhall, Stockport. GB. SK7 2QW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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