What is RYDBOX?

RYDBOX is a monthly T-shirt subscription box for road cyclists. We will send you a brand new design every month, straight to your door. Every month there will be a completely new design and these are all done in house by our own designer so totally unique to us… and of course you.

Is RYDBOX for men or women?

Everyone! All our T-shirts are unisex.

Can I select the colour of T-shirt?

The quick answer to this is no!
However, we do have an amazing graphic designer who certainly knows his stuff when it comes to design, colour matching and coordination so we make sure that our designs and T’s look amazing.

How do I order?

Simply head to the ‘subscribe’ tab at the top of the website, set up your profile and that’s pretty much it. We’ve made it as simple as possible.

When do I receive my RYDBOX?

You receive your RYDBOX at the beginning of the month, straight to your door. We have an order window which runs from 17th to the 16th of the following month, in which you can place your order. For example, if you order your RYDBOX on 15th April, your box is sent during the first week of May. If you order your RYDBOX on the 17th April, your box will be sent during the first week of June.

The current countdown on the homepage will show you which RYDBOX you are ordering and paying for. Feel free to contact us here

Can I gift a box to someone else?

Yes of course, you can send a RYDBOX to anyone as a gift, choosing their cycling profile as a way of getting the correct size T-shirt when you sign up. Ideal for the cycling fanatic in your life. We can add a little gift card and hand written message if you like too. You’re welcome 😉

Am I signed into a contract?

There are no contracts and no commitments. You can cancel at anytime and we even allow you to pause your RYDBOX through your personal RYD-ER cockpit as often as you like.

So if you were off on your holidays (hopefully to Majorca with your bike), you can stop that month’s delivery and start it again once you come home.

How does it work with payment?

When you want to join us, your card will be billed the day you sign up and then on 15th of each month there after. If you are wanting to cancel or pause your box, you must let us know before 15th of the month, otherwise you will still be billed as normal. Your cancellation would, therefore, take effect from the following month

How do I cancel?

When you join RYDBOX you have access to your own account where you can amend any details including delivery address, payment details and, in the event of you wanting to cancel, you can do that there too (we’re pretty sure that cancelling will be the last thing on your mind though once you join us here at RYDBOX)

Can I return any products that are the wrong size?

Whilst our sizing charts are very accurate and we even give you a few tips when selecting the correct size, we do allow exchanges for items that might be the wrong size. Please see our returns policy and terms + conditions for more details on this.

When do I receive my RYDBOX?

We post RYDBOX to our community during the 1st week each month. Everything goes my 48 hour tracked delivery, so you should expect to receive your RYDBOX within 2-3 working days. Don’t worry, we’ll keep you updated.

How much is postage?

UK Delivery
We send all of our UK subscriptions out by Royal Mail 48 hour tracked service and the cost is included in the price of the subscription.

European Shipping
All of our European shipments are sent by Royal Mail tracked and signed for service and cost £6.50

USA
Shipments to the USA are sent via a tracked and sign for service and cost £6.50
Depending on the local shipping partner, items usually take around 10-12 days

Canada
Shipments to the Canada are sent via a tracked and sign for service and cost £7.50
Depending on the local shipping partner, items usually take around 10-12 days

Australia
Shipments to the Australia are sent via a tracked and sign for service and cost £7.50
Depending on the local shipping partner, items usually take around 10-15 days

The rest of the world
Orders being shipped to any other countries be sent by a tracked and signed for service and the cost will b calculated during sign up and check out.
Depending on the local shipping partner, items usually take around 10-15 days

Can I track my order?

Yes, there is a 5 point tracking of your RYDBOX from dispatch to delivery. Once your RYDBOX is on it’s way, you will receive the tracking details (either by SMS or email)

Do you ship internationally?

Yes we do. Please select your country when you place your order and the international postage will be applied.

What if I miss my delivery?

Should you not be home when your RYDBOX arrives it will normally be held at the local post/delivery office for you (depending on carrier). Should any RYDBOX be returned to us due to non collection or non delivery, there is an additional postage charge for us to resend it back out to you. The charge for returning the RYDBOX to you will be based on where you live, please see our terms and conditions.

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